reupholstering, adding fabric treatment, etc.) If the product has been altered in any way, the warranty will be void (i.e.Obtained during a going out of business or liquidation sale.Our warranty does not apply to products purchased under the following circumstances:.Original proof of purchase is required to make a claim.1 year limited warranty on bassinet and Cubino kids chair.2 years on foam, fabric and metal glider mechanisms.5 years on exterior metal frames or exposed woods.Rest Easy - our manufacturing warranty covers: Please have your order number & product details ready.īassinet Sheets, Bassinet Accessories, and Pillows ordered separately are Final Sale. To exchange or return an item within the 14 days, contact our customer service team or call 1-86 9 am-5 pm EST. If you choose "Room of Choice Delivery" and are considering the possibility of a return, please make sure you keep the original boxes. Please Note: If you chose “Room of Choice Delivery”, that delivery fee is non-refundable. Once the product is returned to us in its original condition, a refund will be processed. Mattresses are only refundable when in original compressed packaging. We are unable to accept returns that are not in their original packaging. If for any reason you choose to RETURN your Monte product, you will have 14 days after receiving it to request a refund for the full purchase price, less a $99 return shipping fee per glider, rocker, bed, OR a $49 return shipping fee for each sofa sectional piece, ottoman, mattress, cubino, high chair, bed accessories, or bassinets.Īny returned or exchanged Monte product must be unused, in new condition, and returned in its original box & packaging. We think you’re going to love your Monte product, but in case you change your mind, we offer FREE EXCHANGE within 14 days after you receive your product there is no return shipping fee for an exchange. RETURNS 14-DAY HASSLE-FREE EXCHANGE OR RETURN POLICY Please retain all packaging until you have fully inspected your products. If there is visible damage to the product, please make note of it when you sign for your delivery. This service includes delivery to the room of your choice, with removal of all packaging.īefore you sign for the delivery, it is important to inspect the packaging in the unlikely event there is damage to your item that may have occurred while in transit.In most areas, we offer the option to upgrade to Room of Choice delivery on all chairs/sofas/beds for an additional $250.Any updates with UPS shipments will be made electronically. Your shipment notification will contain UPS tracking info, which will provide you with your delivery date. In some situations, we may ship your item with UPS.In some instances, the driver may leave your box(es) in your first dry, covered area. Due to COVID-19 restrictions, some delivery agents may not be able to place your order into the first threshold of your residence.We recommend an extra set of hands on deck to help with moving your box(es).Within 5-10 days after your order has shipped, you will receive a phone call from a local courier to arrange a delivery time (Mon-Fri, 9am-5pm).Once your order ships, you will receive a notification by email with tracking info.We offer free contactless/threshold delivery. Please allow 14-18 weeks for production and 1-2 more weeks to arrive.
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